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Privacy Policy

  1. Applicability

This policy applies to information we collect:

  • On the website;

  • In email, text, and other electronic messages between you and;

  • When you use our “contact us” or similar feature on the website, when you call our telephone number listed on the website, or when you send emails to the e-mail address listed on our website;

  • In engaging with us on social media; and

  • Through any other means associated with or relating to the website.


This policy does not apply to information collected by:

  • Us through any other means, including on any other website operated by carvil sandals or any third party (including our affiliates and subsidiaries); or

  • Any third party, except as otherwise expressly provided herein, including through any application or content (including advertising) that may link to or be accessible from or on the website.

Children under the age of 16

Our website is not intended for children under sixteen 16 years of age. No one under the age of sixteen (16) may provide any personal information to us or on or through the website. If you are under sixteen (16), do not use or provide any information on this website or on or through any of its features, and do not register on the website, make any purchases through the website or contact us, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under sixteen (16) years of age without verification of parental consent, we will delete that information.

If you believe we might have any information from or about a child under the age of sixteen (16), please reach out to us through our contact us page.


Information we collect about you, how we collect it and how we use and disclose it

We may collect several types of information from and about users of our website, including information:

  • That is personal information;

  • That is about you but individually does not identify or permit us to identify you, such as the type of browser you use; and

  • About your internet connection and service provider, the equipment you use to access our website, your browsing history, and other usage and technical details (some of which may be classified as personal information).

We collect this information:

  • Directly from you when you provide it to us;

  • Automatically as you navigate through the website. Information collected automatically may include usage details, ip addresses, and information collected through cookies and other tracking technologies;

  • From third parties, for example, our business partners and affiliates; and

  • As otherwise set out in this policy.


Data controllers
carvil sandals inc., with its registered office at 105 mausser ave, kitchener, ontario, canada n2m3k6, is also a controller with respect to your personal information related to sales of our products to you, invoicing, delivery and after-sales services.

When we refer to “carvil” or “us”, “our” and similar variants in this policy, we are referring to both carvil sandals and carvil sandals inc, collectively



  1. Types of personal information processed

Registration is not required in order to simply view or access the website. However, there are sections of the website that do require registration or the use of a username and password to access certain information (e.g., to log in to my carvil reserved area or to complete the online purchasing process). There are also services on our website for which you need to provide your personal details (e.g. Your personal information will be requested if you sign up to receive our email updates or when you contact us, etc.).

Personal information obtained by carvil sandals through the use of the website will be processed by carvil in accordance with this policy.

The personal information we request on the website, such as your first and last name, telephone number, mailing address and e-mail address, may be marked as “mandatory” [e.g., indicated with a (*)] as they are necessary to access the services of the website you wish to use (e.g., if you place an order). Failure to provide this data marked as “mandatory” will result in our inability to provide you the requested service (e.g., if you fail to give us your email address, we cannot send you our email updates; if you fail to provide your mailing address, we cannot send you any products you may wish to order). Failure to provide data marked as “optional” will not have any consequences.


  1. Purposes

We may collect information that is not personal information about your computing devices, network, internet service or other technical data pertaining to your equipment, internet service provider and your use of the website, without limitation, and process, use or share this data for any purpose without notice to you or consent from you.

Personal information about you is also collected, processed, used, and sometimes shared with third parties as described in this policy, for the following purposes which are related to your use of the website and our services (e.g., when you purchase our products):


  1. Guest purchase:

data provided by completing the purchase process on the website or in-store are necessary to:

    1. Complete the sale of the products you purchased (which allows us to perform our obligations pursuant to our contract with you relating to such sale);

    2. Fulfil tax and accounting obligations relating to your purchase (e.g., to report taxes you paid on the purchase to the applicable taxing authority and disburse those tax funds to them);

    3. Handle any after-sales services (e.g. Customer service functions, such as if you need to make a return or tell us about a concern with a product you purchased); and

    4. To comply with our legal obligations.

Our collection, processing and use of this type of personal data does not require your specific consent pursuant to the regulation.


  1. Sign up email registration:

if you sign up to receive our email updates on special promotions, new products, events and special offers, you will be required to provide us with your email address.
You will be able to unsubscribe at any time by clicking on the opt-out link in each email.


  1. “my carvil” registration:

your personal information and any data relating to your purchases will be collected, processed and used to:

Create and maintain your my carvil personal account:
with your my carvil personal account you may access special members-only services and benefits on the website (e.g., making purchasing faster with “fast checkout”, checking your purchase history, etc.).

Without this personal information, carvil will not be able to provide you access to your personal account, or associated services.


    1. Marketing purposes:

if you have provided your consent for us to do so (or if we are otherwise permitted by applicable law), you may receive electronic messages, such as emails updates, mobile notifications, sms and telephone calls which may include promotional offers, contests, and product information from carvil. You can freely withdraw your consent at any time by updating your preferences on the website. You may also refuse to provide your consent to these activities initially, but can still create your my carvil account.

      1. Interest-based advertising
        we or third parties such as ad networks and other advertising companies may serve advertisements on our website and on other websites and social networking sites. We or those third parties may use cookies, tracer tags or web beacons to report certain information about your visits to our website and other websites, such as web pages you visit and your response to ads, in order to measure the effectiveness of our marketing campaigns, better understand our users and to deliver ads that are more relevant to you, both on and off our website. To learn more and to opt-out of having your information used by participating companies for online behavioural advertising purposes, please visit Please note that if you choose to opt-out you must opt-out of each web browser on each computer, mobile device and tablet you use. If you opt-out of receiving interest-based ads, you will continue to receive advertising, but it will not be based on online behavioural information about you.

      2. Social media
        we may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.



    1. Analysing your preferences:

we may use the personal information that we collect for the purpose of profiling (a marketing tool we use to understand our customers, which includes analysing your online activities (e.g. Your purchases, website usage data – including pages visited, products you put into your shopping cart on our website, etc.), so that we may understand your interests and your purchasing preferences, among other things). This activity allows us to improve our offerings and our website and to personalize our offers to you.

We will process this personal information based only on your consent. You can always freely withdraw your consent by updating your preferences on the website. You may also refuse to provide your consent to these activities initially, but can still create your my carvil account.

Please note that all of our data analytics concerning your preferences will not be entirely automated and may be carried out and assessed by our representatives.


  1. Contact us:

we will collect your personal information when you provide it to us through the “contact us” or similar available feature (e.g. Live chat) on our website, or if you contact us via e-mail or at the telephone number listed on our website. Please note that, if you use our live chat feature, your data will be processed for providing you with the requested assistance and customer care purposes.

Collection, processing and use of this type of data is necessary for us to respond to your query or request for information, as well as for allowing us to better improve our products and services.


  1. Security

We may process your personal information in both electronic and paper form.

Carvil will use commercially reasonable efforts (and at a minimum, efforts that are in compliance with applicable laws) in an attempt to ensure that your personal information entrusted to us as described in this policy will be processed lawfully.

We will use commercially reasonable efforts to ensure that your personal information collected from the website is transmitted from the website to our servers through an https connection, in an attempt to prevent interception by unauthorized third parties.

We implement security measures designed to ensure the security of the website.


  1. Data retention

We may retain, share, process and use non personal information in perpetuity for any purpose.

Any personal information provided to us on or through the website or when contacting us at the email address or telephone number provided on the website shall be processed for the lesser of: (i) the length of time specified below; and (ii) the length of time permitted by applicable law:

  1. Guest purchase:
    your personal information will be processed for as long as it is necessary to manage and complete your purchases, and thereafter as required for us to comply with our tax, accounting and legal obligations; subsequently the data will be deleted or rendered anonymous.


  2. Sign up email registration:
    your personal information will be processed for the entire time that you subscribe to the email updates service or, in any event, until your consent is withdrawn (which you may do at any time); thereafter, the data will be deleted or rendered anonymous.


  1. “my carvil” registration:
    your personal information will be processed for as long as your my carvil registration is valid and on the basis of your consents, without prejudice to your ability to withdraw your consent at any time.
    If you provide your consent for us to process your personal data for marketing and profiling purposes, we will process your sales-related data: (i) for 12 months in order to analyse your preferences; (ii) for 24 months to send you materials and communications based on results of


  2. Contact us:
    your personal information will be processed for the time it takes to properly handle your request and to allow us to better understand our customers and improve our services; then your personal information will be anonymized (once anonymized, it will no longer be considered personal information).


With regard to the retention times for data collected through the use of tracking technologies (e.g. Cookies), please see our cookie policy.


  1. Links to other websites

If you access such other websites by using a link provided on our website, please be aware that this policy does not apply to collection, processing, transfer or use of your information on such sites. Please review the privacy policy on those third-party sites to understand the third party’s privacy policies. We do not control and are not responsible for any data collection, usage, sharing or processing activities of such third parties.

Also, some content or applications, including advertisements, on the website may be served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.


  1. Cookies

The website uses “cookies”, which may be technical (i.e. To facilitate navigation and use of the website) and/or profiling (i.e. To analyse users and their behaviours and preferences, and provide them with targeted advertising).

For a detailed explanation of cookies used by this website and how to deactivate them, please read our cookie policy


  1. Data processors and disclosures of personal information

In addition to carvil, the data processing connected with the services provided by or through the website may be carried out by: (i) authorised data processing personnel appointed by carvil; (ii) companies providing services related to the management, maintenance and development of the website; (iii) companies entrusted to manage the sales, payment and delivery functions for the products; (iv) companies responsible for the preparation, handling and sending of email updates, advertising and promotional materials; (v) companies that analyse your purchases (e.g., the type of products and when you purchased them) and the use of our website (e.g., your browsing on our website, your interest in our advertising etc.); (vi) companies responsible for the handling of “customer service”; and (vii) our affiliates and those who operate our and their respective retail stores.

A complete list of external data processors appointed by geox can be obtained by contacting .  Carvil will endeavour to provide this list within a reasonable time from your verifiable request.

In addition to the foregoing, carvil may: (i) share your personal information with our affiliates (collectively, our “affiliates”) and other third parties who provide services to and on behalf of carvil sandals; (ii) combine information internally across our affiliates or our different products and services.

The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements. In some instances, such as a legal proceeding or court order, we may also be required to disclose your personal information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the disclosure request have legitimate grounds to do so.

Your personal information may be disclosed in situations where we are legally permitted to do so, such as in the course of employing reasonable and legal methods to enforce your rights or to investigate suspicion of unlawful activities. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of ourselves and others.

You also understand and agree that we may use your personal information and disclose your personal information to third parties in connection with the proposed or actual financing, insuring, sale, securitization, assignment or other disposal of all or part of our business or assets (including accounts) for the purposes of evaluating and/or performing the proposed transaction. These purposes may include, as examples, permitting such parties to determine whether to proceed or continue with the transaction, fulfilling any reporting or audit requirements to such parties, and/or disclosing personal information as part of concluding a sale or transfer of assets. Our successors and assigns may collect, use and disclose your personal information for substantially the same purposes as those set out in this policy. In the event the transaction does not go through, we will require, by contract, the other party or parties to the transaction not to use or disclose your personal information in any manner whatsoever for any purpose, and to return or destroy such personal information.

To complete a requested delivery, we need to share information about you and your order with the other parties who are involved in this process. We will only share personal information in this context to the extent reasonably necessary. For example, your personal information may be listed on a package to identify your name and address as the intended recipient of the package.

If you post a review, make a comment, or otherwise submit personal information on a public forum such as social media accounts or public forums on our website or other applications, your communications may be viewable by the public.


  1. Data transfer to canada

To enable us to properly manage our website, your personal information will be held in canada. You acknowledge and agree that, as a result, your personal information may be processed, used, stored or accessed in canada and may be subject to the laws of the jurisdictions of canada. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in canada.

When transferring personal information, carvil sandals will use reasonable efforts in an attempt to ensure that such transfer occurs in compliance with the guarantees, safeguards and rights provided by applicable law.


  1. Rights of individuals

By e-mail to be sent to, you may, to the extent required at law, request:

  • confirmation as to whether personal information concerning you is being processed;

  • access to your personal information;

  • rectification of inaccurate personal information concerning you or completion of incomplete personal information;

  • erasure of personal information concerning you;

  • restriction of processing of personal information concerning you;

  • notification regarding rectification, erasure or restriction of processing of personal information concerning you;

  • the right to receive the personal information concerning you in a structured, commonly used and machine-readable format; or

  • the right to object at any time, on grounds relating to your particular situation, to processing of personal information concerning you.

You can also:

  • object to certain optional processing of your personal information, particularly for marketing purposes or the analysis of your purchasing habits or preferences;

  • withdraw your consent to any activity that requires us to have it.

All such requests will be processed in accordance with the applicable laws.

Please be aware that the making of any of the requests set forth herein does not guarantee that we will comply with your request, if there is a reason for us not to do so in accordance with applicable laws.


  1. Contact use and where to lodge a complaint

If you believe that the collection, use, or disclosure of your personal information violates the provisions of applicable law, please notify us at  

you may always make a complaint to the office of the privacy commissioner of canada or to the data protection authority of the country in which you reside, if applicable, or, finally, of the place where you believe the violation occurred.


  1. Applicable law

This policy and all related matters shall be interpreted and construed in accordance with the laws of the province of ontario and the applicable federal laws of canada.


  1. Amendments to privacy policy

Carvilinternational reserves the right to revise, amend or simply update this privacy policy, in whole or in part, at its sole discretion, in any manner and/or at any time. If it does so, it will endeavour to: (i) e-mail users registered on the website to notify them of the change; or (ii) publish on the homepage of the website a notice of such a change. The revised privacy policy will be binding as soon as published and communicated as set forth herein. Please access this section regularly for publication of the most recent and updated privacy policy or check your e-mail. If at any point you do not agree with the terms of this policy, you must not use carvil’s services.

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