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Shipping & Returns

Thank you for choosing to shop with us! We are committed to providing you with a seamless and enjoyable shopping experience, which includes reliable and efficient shipping services. Please read our detailed Shipping Policy below to understand our shipping procedures, delivery options, and other important information.

1. Processing Time:
1.1 Order Verification: Upon placing an order, we conduct a thorough verification process to ensure accuracy, validity, and security. This verification may require additional information from the customer, such as address verification or payment confirmation. We strive to complete this process within 1-2 business days.
1.2 Order Fulfillment: After successful verification, orders are processed and prepared for shipment. Our standard processing time is typically 1-3 business days. However, during peak seasons or promotional periods, processing time may be extended.

2. Shipping Methods and Delivery:
2.1 Shipping Carriers: We have partnered with reputable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier used may vary depending on your location and the items being shipped.
2.2 Delivery Options: We offer various shipping options to cater to different customer needs. These options may include standard shipping, expedited shipping, and international shipping. The availability of these options may depend on the destination and the products selected. The estimated delivery time and cost for each shipping method will be displayed during the checkout process.
2.3 Delivery Time: The estimated delivery time provided during checkout is an approximation and should be counted from the date of order fulfillment. Please note that unforeseen circumstances such as natural disasters, customs delays, or logistical issues may occasionally affect delivery times. While we make every effort to ensure timely delivery, we cannot be held responsible for such delays. However, we will assist you in resolving any related issues to the best of our ability.

3. Shipping Rates and Fees:
3.1 Domestic Shipping: For orders within [insert country/region], shipping rates are determined based on factors such as the weight, size, and destination of the package. The applicable shipping fee will be displayed during the checkout process.
3.2 International Shipping: For international orders, shipping rates and fees may vary depending on the destination country, customs regulations, and other factors. The customer is responsible for any customs duties, taxes, or additional fees imposed by the destination country's authorities.

4. Order Tracking:
4.1 Tracking Information: Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. Please allow up to 48 hours for the tracking information to become available.
4.2 Tracking Updates: You can track your order's progress by visiting the carrier's website and entering the provided tracking number. Please note that tracking updates may be delayed or unavailable in some cases, especially for international shipments.

5. Order Modifications and Cancellations:
5.1 Modifications: If you need to modify your order, such as changing the shipping address or adding/removing items, please contact our customer support as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been shipped, modifications may not be possible.
5.2 Cancellations: If you wish to cancel your order, please contact us immediately. Orders can only be canceled if they have not been shipped. Once shipped, the order will fall under our Returns and Refunds Policy.

6. Undeliverable Packages:
6.1 Incorrect Address: It is the customer's responsibility to provide accurate and complete shipping information. If an incorrect or incomplete address leads to an undeliverable package, additional shipping charges may apply for reshipment or package retrieval.
6.2 Failed Delivery Attempts: If the carrier attempts delivery but is unsuccessful due to the recipient's unavailability or refusal to accept the package, the customer will be responsible for any additional shipping costs incurred for re-delivery or package retrieval.

7. Lost or Damaged Packages:
7.1 Lost Packages: In the rare event that a package is lost in transit, please contact our customer support for assistance. We will work with the shipping carrier to initiate a thorough investigation to locate the package or provide a suitable resolution.
7.2 Damaged Packages: If you receive a package that appears to be damaged, please document the damage and contact our customer support immediately. We may require photographic evidence of the damage to assist in the claims process with the shipping carrier. We will then work with you to provide a suitable resolution, which may include replacement, refund, or repair of the damaged items.

8. Shipping Restrictions:
8.1 Restricted Items: Some items may be subject to shipping restrictions due to legal or safety reasons. If you attempt to purchase a restricted item, we will notify you during the checkout process or directly contact you to discuss alternative options.
8.2 International Restrictions: Please be aware that certain products may have restrictions on international shipping based on regulations imposed by destination countries. If you are unsure about the shipping eligibility of a particular item, please contact our customer support before placing your order.

9. Customer Support:
If you have any questions, concerns, or require assistance regarding our shipping policy or your specific order, please don't hesitate to reach out to our customer support team. We are here to help and will respond to your inquiries as promptly as possible.

We appreciate your understanding and cooperation regarding our Shipping Policy. By placing an order with us, you acknowledge that you have read, understood, and agreed to comply with the terms and conditions outlined in this policy.

Note: This Shipping Policy is subject to change without prior notice. Please refer to the policy on our website for the most up-to-date information.

Return & Exchange Policy

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